Customer reviews of Roster
Check out what real people at great e-commerce companies say about using Roster to create and manage brand ambassador programs.
Winter 2023 reviews are in and our customer success team wins Best Support again.
Get reviews straight from companies using Roster to convert their customers into raving influencers!
"Better Than Every Other Option for a Woocommerce Store"
What do you like best about Roster?
We’ve used Grin, Lead Dyno, Post Affiliate Pro, and many other affiliate/influencer tracking softwares and Roster is by far the best for all our needs!
We have multiple “programs” we like to group users in to like dropshippers, affiliates, influencers, customer referrals, etc. We are able to make those separate programs inside of Roster to manage their specific terms, rewards, and commissions! Nothing we’ve explored has ever been able to do that.
The tracking works very well with our Woocommerce websites we use. Being able to create coupon codes in our Woocommerce store and connect those to Roster also helps a ton!
The support team at Roster is extremely responsive and I love that they are a US based company. We’ve had many things they’ve helped with.
What problems is Roster solving and how is that benefiting you?
Like I said above, this solves every issue we had with managing multiple types of programs in the same software! And managing unique contracts and storing data.
"Really the tool we needed…."
What do you like best about Roster?
Roster makes it simple easy and effective to manage our ambassador program without really having to do much other than enter some stuff a couple times a month and dedicate one staff member to monitoring things.
What problems is Roster solving and how is that benefiting you?
We add high paying high tier high value ambassador then we must find a way to track their return on our invest.
"Have Absolute confidence in your Ambassadors/Influencers with the Roster portal"
What do you like best about Roster?
The ability to recruit, connect with, and invite Ambassadors/Influencers/Talent Partners to specific campaigns, actions, Milestones has been a GAME changer. Our team in North America has grown immensely, and would never be possible to manage without the Roster tool. Having 1 tool to manage, host, and promote On is not only helpful for the Program Managers internally, but feedback shows the ambassadors are KEEN to ADD the Homepage as an APP to their phone for easy access and quick double checks of codes, campaigns, material!
What problems is Roster solving and how is that benefiting you?
Communication +++ Streamlined and up-to-date reporting, UGC content, sales attribution. It’s become a HUB for everyday and every resource involved with the NA Ambassador program. One of the first tabs opened every day.
"It is very helpful for organizing campaigns. They work hard to make improvements."
What do you like best about Roster?
I like that you can organize creators into different groups. You can set commissions based on cash or points. I also like the reward incentive for creators, especially for Micro creators that you don’t necessarily want to pay a cash value to because of low performance. However, you still want to reward them in some way.
What problems is Roster solving and how is that benefiting you?
Organization of influencers. Before Roster this was very hard to keep track of internally. Also, the creators submit their work in the app, which helps keep track of who completes a campaign.
"Very good service for influencers"
What do you like best about Roster?
The whole experience has been great and much more effective than other services that we have used and tried in the past. It is easier to find good, real influencers that actually help us to move product. We love using the campaigns and so do our influencers, as we can setup lots of different rewards and ways to movitate them to post about us and brand. Everything has been awesome and the growth that we have seen has been great to see as well.
What problems is Roster solving and how is that benefiting you?
The biggest problem we had was finding the right influencers and finding ways to properly motivate them. We love that we can combine our affiliate program with our influencer program, it sort of hits the best of both worlds for us.
"Great for program management!"
What do you like best about Roster?
I like Roster because we can have multiple programs going at once. It was essential to us to be able to nurture our ambassador program as well as our brand partners and practitioners, as all three programs have different needs. If you have multiple groups going at once, this will be an excellent resource for you!
What problems is Roster solving and how is that benefiting you?
The biggest thing for us is affiliate tracking and automatic payments. This was HUGE for us. We love everyone we work with our brand partners and we want to make sure they get their rewards ASAP!
"Great way to manage our ambassador program"
What do you like best about Roster?
There are two key aspects to Roster that made us choose it over other platforms. First, they make it easy to receive applications and to choose ambassadors that we would like to promote our product. Second, it is very fun how they gamify the program to get people to do more activities to increase reach and awareness while incentivized to earn points.
What problems is Roster solving and how is that benefiting you?
Easily managed ambassador programs and making my everyday customers a voice for my brand. They make it easy to reward and increase reach.
"Great platform, even better service & team!"
What do you like best about Roster?
The platform is so easy to navigate and works great to meet all our needs. We have reached out to our CSM for any questions or concerns and have always gotten the help we needed quickly and efficiently! Their team has amazingly customized our account to be exactly what we need. Wouldn’t recommend anyone else!
What problems is Roster solving and how is that benefiting you?
It creates an easy platform for us to manage our ambassadors and get the content that we need at a low cost. It is easy and practically manages itself at this point which we love!
"Go-to app for ambassador and advocate communities!"
What do you like best about Roster?
The functionalities of the application – including campaigns, milestones and the new actions feature. I also really appreciate the responsiveness of our contact, who takes the time to answer any questions we have and takes our development feedback to the team to create new features in the system (we’ve been with Wooly – Roster for 2 years now and have seen beta move into live features).
What problems is Roster solving and how is that benefiting you?
It helps us structure and automate our advocate program which was 100% manual before – this saves us time and helps advocates keep track of their activities, points & referrals which is more motivating for them.
"Amazing support!"
What do you like best about Roster?
Roster provides a convenient platform for us to track the referrals and commissions we pay to partners. The platform has been largely seamless. Beyond that, their customer service has been absolutely on point.
What problems is Roster solving and how is that benefiting you?
Roster helps to track the commissions earned by the partners for our brand. That helps us pay our partners, manage our sales attribution, and guide us toward where we need to improve. We would suffer immensely without the visualization of metrics we get from Roster.
"Roster is so helpful for my brand!"
What do you like best about Roster?
The simplicity and organization of the program. I also love the campaigns and how effective they are at generating content!
What problems is Roster solving and how is that benefiting you?
UGC content creation (great for our social media feed), a place to store addresses, preferences and a place to communicate and create a community.
"Allowed us to better activate word of mouth"
What do you like best about Roster?
Roster makes it easy to compile and activate brand advocates. It has been essential in helping us compile UGC and increase word of mouth.
What problems is Roster solving and how is that benefiting you?
We have many success stories of women using our product but hadn’t been able to use them to our benefit. Roster has allowed us to do so.
"Great Platform for Influencer Marketing and building brand ambassadors"
What do you like best about Roster?
Roster has been so great to help us manage our brand ambassadors with their simple-to-use campaigns and reporting. Our ambassadors have been very happy with Roster and it was so easy to set up and manage each day.
What problems is Roster solving and how is that benefiting you?
With Roster we are able to recruit using social listening tools and also get a very easy snapshot of what our ambassadors are doing. This has saved us so much time by eliminating the back and forth of manually going through social media and keeping track of a spreadsheet.
Roster is a great platform to build and manage your ambassador channel. It brings a lot of features from different tools into one place. Its also very nice that integrates directly with Shopify.
"Great product! Very helpful to growing your ambassador program!"
What do you like best about Roster?
For the price you get a lot of features to grow, organize and streamline your ambassador program. I like the idea of the campaigns to engage and help your ambassadors participate at their own pace. I also like seeing everything organized on the Roster site, the ambassadors, campaigns, etc. The team was also super helpful, especially at the beginning setting everything up and getting used to starting and answering questions.
What problems is Roster solving and how is that benefiting you?
It has helped us grow an ambassador which is such a great tool to grow your brand community. Lots of value in having your own customers and influencers share their love of your brand with their friends. It organizes your program at a great price point compared to others.